Personalized Pet Portrait Canvas Print - Custom Pet Illustration Art - Memorial Pet Gift - Handcrafted Wood Frame
Personalized Pet Portrait Canvas Print - Custom Pet Illustration Art - Memorial Pet Gift - Handcrafted Wood Frame
Product Details
- Product Type: Custom illustration based on your pet's photo.
- Canvas Material: Genuine artist-quality poly-cotton blend with a gloss finish.
- Durability: Scratch, crack, and warp-resistant surface.
- Printing Tech: High-definition photographic reproduction using UL GREENGUARD GOLD certified inks.
- Ink Features: Water-resistant, fade-resistant, and anti-yellowing properties for long-term display.
- Stretcher Bars: FSC-certified wood from sustainable forests; kiln-dried and finger-jointed for extra strength.
- Optional Framing: 100% real pine wood molding, 5-times sanded with a professional matte finish (available in Black or White).
- Mounting: Arrives ready to hang with pre-installed sawtooth hardware and rubber bumpers to protect your wall.
Care & Maintenance
- Cleaning: Gently wipe with a dry cloth when needed to remove dust.
- Note: Actual colors may vary slightly depending on individual monitor or screen settings.
Return policy
1. Returns Eligibility
- Timeframe: You have 30 days from the date of delivery to initiate a return.
- Condition: Items must be in their original, unused condition and in the original packaging.
- Non-Returnable Items: Please note that personalized or custom-made items (such as custom pet portraits or name signs) are final sale and cannot be returned, unless they arrive damaged or defective.
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact us at support@artostore.com with your order number and the reason for the return.
- Our team will provide you with a return authorization and instructions on where to ship the item.
- Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
3. Refunds
- Processing: If approved, your refund will be processed to your original method of payment within 5–7 business days
- Shipping Costs: For Returns due to personal preference: If you wish to return an item because you have changed your mind or selected the incorrect size, the customer is responsible for all return shipping costs. Original shipping fees from the initial order are non-refundable.For Damaged or Defective Items: In the unfortunate event that your canvas art arrives damaged or with a print defect, we will provide a prepaid return label for the return. ARTO will cover all shipping costs associated with the replacement or refund.
4. Damaged or Defective Items
If your art arrives damaged or with a printing defect, we will make it right. Please contact us at support@artostore.com within 48 hours of delivery. Include:
- Your order number.
- Photos showing the damage to the item or the print quality issue.
- Photos of the outer packaging. We will provide a replacement or a full refund at no additional cost to you.
Shipping
1. Order Processing
We take pride in our work. Every order undergoes a quality inspection before it leaves our studio.
- Order Cut-off Time: Our daily order cut-off time is 5:00 PM (CST), Monday–Friday. Orders placed after this time or on weekends/holidays will begin processing the next business day.
- Processing Time: Standard orders are processed within 1–3 business days.
- Custom Orders: Personalized items require extra care and craftsmanship. Please allow an additional 1–2 business days for custom processing and quality assurance.
2. Shipping Rates & Transit Times
We offer reliable shipping options for our customers across the United States. Shipping costs are calculated at checkout based on your delivery address.
- Standard Shipping: 3–7 business days - Free on all orders
- Expedited Shipping: 2–4 business days - $12.99
Note: Transit times are estimates provided by our carriers and are not guaranteed. Rural or remote areas may experience slightly longer delivery times.
3. Total Delivery Time
The total time to receive your order is the sum of the Processing Time and Transit Time.
- Standard Delivery: 4–10 business days total.
- Expedited Delivery: 3–7 business days total.
4. Shipping Destination
We currently ship exclusively to addresses within the United States. We do not ship to international locations or P.O. Boxes at this time to ensure the safety and tracking accuracy of our canvas art pieces.
5. Order Tracking
Once your art leaves our studio, you will receive a shipping confirmation email containing your tracking number. Please allow up to 1-3 business days for the tracking status to update on the carrier's website.
6. Damaged or Lost Items
We obsess over our packaging to ensure your art survives the journey. However, in the unlikely event your order arrives damaged:
- Please contact us at support@artostore.com within 48 hours of delivery.
- Include your order number and clear photos of the damaged item and the original packaging.
- We will assess the issue and provide a replacement or a refund as quickly as possible.
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